ctrac Terms and Conditions

These Terms and Conditions govern your use of ctrac, the online gaming platform available at ctrac.pro, and apply to all registered members in the Philippines. By creating an account and using any part of the platform — including sports betting, slot games, and promotions — you confirm that you have read, understood, and agreed to these terms in full. If you do not agree with any part of these Terms and Conditions, you must not register or continue using the platform. ctrac reserves the right to update these terms at any time, and continued use of the platform after any update constitutes acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of any changes.

These terms apply to all users who access ctrac from the Philippines, regardless of the device or browser used. The platform is intended solely for adults who meet the minimum legal age requirement for online gaming in the Philippines. ctrac does not knowingly permit access to minors, and any account found to belong to a person below the legal age will be suspended immediately. All information provided during registration must be accurate, complete, and up to date at all times. Providing false information is a breach of these terms and may result in account termination and forfeiture of any pending balances.

To use ctrac, you must register a personal account through the Register page. Each individual may hold only one account — duplicate accounts are strictly prohibited and will be closed without notice. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify ctrac immediately. ctrac will not be liable for any loss resulting from your failure to keep your account credentials secure.

Eligibility to register requires that you are a natural person of legal gaming age residing in the Philippines, that you are not acting on behalf of another person, and that you are not a current employee or immediate family member of ctrac or any of its affiliated partners. ctrac reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide requested documents within a reasonable timeframe may result in account suspension until verification is completed. Accounts that cannot be verified will be closed and any remaining balance handled in accordance with applicable regulations.

All bets and wagers placed on ctrac are final once confirmed. It is your responsibility to review your selections carefully before submitting any bet in the bet section or any game in the Slot Game section. ctrac does not accept responsibility for bets placed in error, including incorrect selections, incorrect stake amounts, or bets placed on the wrong event. The platform reserves the right to void any bet that is placed after an event has concluded, placed on an event affected by a technical error, or placed in a manner that exploits a system fault. All gaming outcomes on ctrac are determined by certified random number generation or live event results, and ctrac does not manipulate outcomes in any way. Any attempt to exploit technical errors, use automated betting software, or engage in collusion will result in immediate account suspension and forfeiture of all associated winnings.

ctrac reserves the right to set minimum and maximum bet limits across all sections of the platform, and these limits may be adjusted at any time without prior notice. Players are responsible for ensuring their account balance is sufficient before placing any bet or initiating any game session. ctrac is not liable for any losses incurred as a result of a player continuing to bet beyond their available balance through any technical means. All gaming activity on the platform must be conducted for personal entertainment purposes only — commercial exploitation, syndicate betting, or any form of organised abuse of the platform is strictly prohibited. ctrac may at its sole discretion limit, suspend, or close any account found to be engaging in activity inconsistent with normal recreational gaming behaviour.

All financial transactions on ctrac are processed in Philippine pesos (PHP) through the payment methods made available on the platform. Deposits are credited to your account once the transaction has been confirmed by the relevant payment provider, and processing times may vary depending on the method used. ctrac does not charge fees for standard deposits, but your payment provider may apply their own charges — it is your responsibility to check with your provider before initiating a transaction. Minimum and maximum deposit amounts apply and are displayed at the point of transaction. ctrac reserves the right to change available payment methods, minimum amounts, and processing times at any time.

Withdrawal requests are processed subject to identity verification and compliance with these Terms and Conditions. ctrac reserves the right to request supporting documentation before approving any withdrawal, including but not limited to proof of identity, proof of address, and proof of payment method ownership. Withdrawals will only be processed to a payment method that has been verified as belonging to the registered account holder — third-party withdrawals are not permitted under any circumstances. Processing times for approved withdrawals depend on the payment method selected and may take up to several business days. ctrac is not responsible for delays caused by third-party payment providers, banking systems, or circumstances outside its direct control.

All promotions and bonuses offered by ctrac are subject to the specific terms published on the Promotion page at the time the offer is made available. General bonus terms include minimum deposit requirements, wagering requirements, eligible games, maximum bet limits while a bonus is active, and expiry dates — all of which are clearly stated for each individual promotion. Failure to comply with the specific terms of a promotion may result in the bonus and any associated winnings being voided. ctrac reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, including in cases where a promotion has been claimed in a manner inconsistent with its intended purpose. Only one bonus may be active on your account at any given time unless the specific promotion terms state otherwise.

Bonuses are intended for personal use by the registered account holder only and may not be transferred, sold, or shared with any other person or account. ctrac reserves the right to reclaim any bonus amount, together with any winnings derived from it, if there is evidence of bonus abuse, including but not limited to the use of multiple accounts, coordinated wagering patterns designed to guarantee profit regardless of outcome, or any other activity that ctrac determines to be inconsistent with genuine recreational play. Players who have questions about the terms of any active promotion are encouraged to consult the FAQ page before claiming. ctrac's decision on all bonus-related matters is final.

ctrac is committed to promoting responsible gaming and providing Filipino players with the tools and information they need to keep gaming enjoyable and within their personal limits. The Responsible Gaming page contains detailed guidance on setting deposit limits, recognising signs of problem gambling, and accessing support resources available in the Philippines. All players are strongly encouraged to review this information before and during their time on the platform. ctrac reserves the right to impose account restrictions, cooling-off periods, or permanent self-exclusion at the request of any player, and these measures will be applied promptly once requested. Players who believe their gaming behaviour may be causing harm are urged to make use of these tools without delay.

ctrac will not knowingly allow a player who has self-excluded or requested account closure to re-register during the exclusion period. If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming page for guidance and support contacts. Gaming on ctrac should always be treated as a form of entertainment with a clear personal budget — it is never a guaranteed way to generate income. ctrac does not accept any liability for financial losses incurred by players who continue to use the platform beyond their stated personal limits. The platform's responsible gaming commitment is an ongoing part of how ctrac operates, not a one-time disclaimer.

ctrac collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the collection, storage, and use of your personal information as described in the Privacy Policy. ctrac implements industry-standard security measures to protect your data and financial information, but cannot guarantee absolute security against all possible threats. You are responsible for keeping your login credentials confidential and for logging out of your account when using shared or public devices. Any suspected security breach affecting your account should be reported to ctrac immediately so that appropriate action can be taken.

ctrac will not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law or necessary to operate the platform. All data handling practices are described in full in the Privacy Policy. Players have the right to request access to, correction of, or deletion of their personal data in accordance with applicable Philippine data protection regulations. Requests relating to personal data should be submitted through the contact details provided on the platform.

ctrac provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond ctrac's control may result in temporary unavailability of some or all platform features. ctrac will not be liable for any losses — financial or otherwise — arising from platform downtime, technical errors, or delays in processing transactions that are outside its direct control. To the maximum extent permitted by applicable law, ctrac's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the thirty days preceding the event giving rise to the claim. Nothing in these terms limits ctrac's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

If you have a dispute regarding any transaction, bet outcome, or account decision, you should first contact ctrac's support team with full details of the issue. ctrac will investigate all disputes fairly and respond within a reasonable timeframe. If a dispute cannot be resolved through direct communication, it may be escalated in accordance with the dispute resolution procedures set out by the relevant regulatory authority. All disputes are governed by the laws of the Philippines, and both parties agree to submit to the jurisdiction of the Philippine courts for the resolution of any legal proceedings. ctrac's decisions on gaming outcomes, bonus eligibility, and account status are final unless overturned through a formal dispute resolution process.