ctrac Responsible Gaming

At ctrac, we believe that online gaming should always be an enjoyable and controlled form of entertainment — never a source of stress, financial hardship, or harm. We are fully committed to providing a safe environment for all Filipino players who choose to play on our platform. Our responsible gaming programme is built around giving you the tools, information, and support you need to stay in control at all times. We take our duty of care seriously, and we work continuously to improve the safeguards available to every member. If you ever feel that gaming is no longer fun, we encourage you to use the resources on this page right away.

ctrac complies with all applicable Philippine gaming regulations and promotes responsible play as a core part of our platform values. We train our support team to recognise signs of problem gambling and to respond with empathy and practical guidance. We do not target vulnerable individuals with promotional offers, and we actively monitor account behaviour for patterns that may indicate a player needs help. Our goal is simple: to make sure that every session on ctrac stays within healthy boundaries, and that you always feel supported no matter what.

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. Being aware of the early warning signs is the first step toward staying in control. If you notice any of the following patterns in your own behaviour, we strongly encourage you to take a break and seek support. Gambling should never feel like an obligation, a way to escape problems, or a method to recover money you have already lost. Recognising these signs early makes it much easier to address them before they become serious.

• Spending more money or time on gaming than you originally planned or can afford.
• Chasing losses — continuing to play in an attempt to win back money you have already lost.
• Feeling anxious, irritable, or restless when you are not able to play.
• Neglecting work, school, family, or personal responsibilities because of gaming.
• Borrowing money or selling personal belongings to fund your gaming activity.
• Hiding your gaming activity from family members or close friends.
• Using gaming as your primary way to cope with stress, loneliness, or emotional difficulties.

ctrac provides a range of practical tools that put you firmly in charge of your own gaming experience. You can set daily, weekly, or monthly deposit limits directly from your account settings, ensuring that you never spend beyond what you are comfortable with. If you feel you need a short break, our cool-off feature lets you pause your account for a set period — from 24 hours up to several weeks — without permanently closing it. For players who need a longer break, a full self-exclusion option is available, which will prevent you from accessing your account for an extended period of your choosing. All of these tools take effect immediately once activated, and our support team can assist you in setting them up at any time.

We also offer a reality check feature that sends you a notification after a set amount of time spent playing, reminding you how long your session has been and giving you a clear moment to decide whether to continue or stop. You can adjust the frequency of these reminders to suit your own preferences. In addition, you can set a session time limit so that your account automatically logs out after a defined period of play. These features are designed to work together, giving you multiple layers of protection and awareness throughout every gaming session. We encourage all members to explore these tools and set limits that reflect their personal budget and lifestyle — not just when they feel they have a problem, but as a healthy habit from the very start.

If you are concerned about your own gaming habits or those of someone close to you, reaching out for help is always the right move. Our support team is available around the clock and can connect you with guidance, account tools, or referrals to professional support services available in the Philippines. You do not need to be in crisis to ask for help — even a simple conversation with our team can make a real difference. We treat all such enquiries with complete confidentiality and without judgement, because we understand that asking for support takes courage. Family members who are worried about a loved one are also welcome to contact us for advice on how to approach the situation.

For professional counselling and support, we encourage Filipino players to reach out to the National Council on Problem Gambling Philippines or other local mental health and addiction support services. Talking to a trained counsellor can provide perspective, coping strategies, and a clear path forward. Remember that problem gambling is a recognised condition that responds well to early intervention — you are not alone, and help is available. ctrac is committed to working alongside these organisations to ensure that every player who needs support can access it quickly and without barriers. You can also visit our FAQ page for quick answers about account tools and self-exclusion options.