ctrac Privacy Policy

ctrac is committed to protecting the privacy and personal data of every Filipino player who uses our platform at ctrac.pro. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have over your own data. By registering an account and using ctrac, you acknowledge that you have read and understood this policy. We handle all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine regulations. If you have any questions about how your data is handled, please refer to the contact details provided at the end of this policy.

This policy applies to all personal information collected through ctrac.pro, including information provided during registration, during gameplay, and through any communications you have with our support team. We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law, and we will notify registered members of any material changes. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how we protect your data.

When you register on ctrac, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a username and password that you create during registration, and we may ask for government-issued identification documents to verify your identity in line with our Know Your Customer (KYC) obligations. Providing accurate and complete information is a condition of using the platform, and you are responsible for keeping your details up to date.

In addition to registration data, we collect information about how you use the platform. This includes your betting and gaming history, deposit and withdrawal records, device information, IP address, browser type, and session data. We use cookies and similar tracking technologies to improve your experience on ctrac.pro and to ensure the platform functions correctly on your device. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance.

ctrac uses your personal data primarily to operate and maintain your account, process deposits and withdrawals, and provide you with access to our betting and gaming services. We also use your information to verify your identity, comply with anti-money laundering regulations, and meet our obligations under Philippine gaming law. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies. We will only send you promotional communications if you have opted in to receive them, and you can opt out at any time through your account settings.

We analyse aggregated and anonymised usage data to improve the platform, identify technical issues, and develop new features that better serve Filipino players. Your individual data is never sold to third parties for marketing purposes. We may use your data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Any automated decision-making that affects your account — such as fraud detection flags— will always be subject to human review upon request, and you have the right to contest any such decision by contacting our support team. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law.

ctrac does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud prevention services, and cloud infrastructure partners. All third-party providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We conduct due diligence on all partners to ensure they maintain data protection standards consistent with Philippine law and international best practices.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of ctrac, our members, or the public. In the event that ctrac undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer in advance where it is practicable to do so. We will never share your data with third parties for their own direct marketing purposes without your explicit consent.

Under the Data Privacy Act of 2012, Filipino players have a number of important rights regarding their personal data. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your data in certain circumstances, and the right to request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact our support team using the details provided on the platform.

You have the right to data portability, meaning you may request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service provider where technically feasible. If you believe that ctrac has handled your personal data in a manner that violates the Data Privacy Act or this policy, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy complaints seriously and will respond to your request within a reasonable timeframe. Please note that exercising certain rights — such as requesting deletion of your account data — may affect your ability to continue using the platform, and we will inform you of any such consequences before proceeding.

ctrac implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using SSL/TLS protocols, secure storage of sensitive information, access controls that limit data access to authorised personnel only, and regular security audits of our systems. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security against all possible threats, and you are encouraged to use a strong, unique password for your ctrac account and to keep your login credentials confidential at all times.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations that mandate the retention of transaction records for a minimum of five years. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our data retention schedule. If you request the closure of your account, we will process your request promptly, though certain data may be retained for the legally required period even after account closure. You may contact our support team at any time to enquire about the specific retention period applicable to your personal data.